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> But something has to change if we're going to
> engender a warmer reception when we first walk up to a developer and
> say, "Hi, I'm a tech writer, and I'm here to help."
I would suggest that the first step to launch that change is for the users
to write a strongly worded letter to the company saying that the
documentation was unacceptable.
If the company concerned never hears back from unhappy users, why should
they change?
Regards,
Philip Sharman
<sharman -at- wowmedia -dot- com>
