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We are seeking to fill a full-time position for a Technical Communications
Professional here in the On-Line Services group of Metromail Corporation
(which is currently joining forces with Experian North America to become
the world's premier provider of information management solutions). This
person will be responsible for new and existing (print and online)
performance support materials for internal and external customers.
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Primary Responsibilities
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* Identify, design and produce new performance support materials, e.g.,
user and system documentation for both GUI and mainframe (transactional and
batch) software systems.
* Maintain existing performance support materials.
* Gather information by interviewing software developers and user
representatives, reading functional business requirements and system
specifications, and using beta software.
* Participate in cross-functional project meetings.
* Estimate and maintain project schedules.
* Assist in developing documentation standards and strategies.
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Skills and Experience
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* 3+ years technical writing/documentation experience, including at least 1
year writing, editing and testing software manuals.
* Demonstrated ability to grasp technical issues, represent the user
perspective, and write clear, usable and accurate overviews, explanations
and step-by-step instructions for both technical and non-technical
audiences.
* Proficiency with Microsoft Windows 95 and Word 7 (or later), including
ability to build and use document templates with styles.
* Working knowledge of Visio, screen capture software (e.g., HiJaak), and
Adobe FrameMaker and Acrobat/PDF.
* Ability to work independently, collaborate with cross-functional teams,
and adapt well to change.
* Excellent problem-solving and facilitation skills.
* BS/BA or equivalent, and willingness to keep current with technical
communications industry trends.
* Experience with any of the following is a plus: DocuTech publishing,
online help design, online document delivery via intranet, Lotus Notes
database development, Microsoft Access database development.
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Contact Information
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Send note and/or resume to:
Barb Ostapina
barb -dot- ostapina -at- metromail -dot- com
Visit our web site at:
www.metromail.com
