TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Studies that give statistics of online help benefits
Subject:Studies that give statistics of online help benefits From:"Nurre, Vickie" <VNurre -at- AEGONUSA -dot- COM> Date:Thu, 30 Jul 1998 15:30:47 -0500
I apologize for this posting, because I know this has already been
discussed in this list. But, I have searched the archives and could not
find what I was looking for. So please respond off line. I am looking
for studies that show the benefits of online help. I would like to find
some statistics showing a reduction in support calls due to online help.
I want to use this information in a proposal for an online help system.
Any help will be appreciated. Thanks Vickie, vnurre -at- aegonusa -dot- com
