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Subject:Re: Shipping a product with only the online help From:Mona Albano <mab -at- USER -dot- ROSE -dot- COM> Date:Wed, 21 Oct 1998 11:26:59 -0400
John David Hickey wrote:
>He says he'd like to see how much the customer's complain when they don't
>get any documentation.
Hi, Dave!
I'd like to see the rationale!
"Dear Valued Customers: we've decided that it's not worth our while to
make it easy for you to install our product. This is the trial-and-error
version. Come back if you succeed in getting it going."
Business today is one strike and you're out. Customers vote with their feet.
I would definitely update my resume. Even if the company survives, what
is the future headcount of the technical publications department?
-- Mona
Mona Albano mab -at- user -dot- rose -dot- com
Technical Writer & Editor Voice 416 469-1384
STC senior member, Toronto Fax 416 469-1720
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