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Subject:ROI of Online Help Systems From:Karl Muchow <kmuchow -at- CAMLIGHT -dot- COM> Date:Thu, 5 Nov 1998 11:32:20 -0500
Folks,
I'm trying to justify the cost of replacing paper manuals with online versions.
Is there any good research on the Return On Investment (ROI) or Cost-Benefit
Analyses of WinHelp or similar online systems? Most writings that I've
found have focused on Electronic Performance Support Systems (EPSS) vs
classroom training. While helpful, they don't inspire Management to reach
for their checkbooks to pay for rewriting paper-based documentation for
online distribution.
