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It is simple..... The average customer wants a book. This has been proven
time and time again. People much prefer the printed newspaper to the
on-line versions. People expect to get a book, it has been this way for
many years. So provide documents.
I hate those 'Getting Started' books from Microsoft. They come with most
consumer software MS sells these days. Remember when a large user guide was
provided? How many of you have had to go and buy a third party book for
more information than the "Getting Started" books MS gives you provides?
Say... MS has cut back on other User Guides, while Microsoft Press has
started selling more and more books. Is this connected in some way?
