TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
If I were you and had the time, I would replace instances of "the user"
with "you." I tend also to use the present tense rather than mixing
future and present (and past). Of course, consistency above all!
Sean
>>>I am currently editing an older User Guide and have found
>>>that it uses "the
>>>user can do this" to describe system features, and "you will
>>>do this" to
>>>describe specific tasks. This really bugs me . . .