Re: User-centered design (re: origin of Notes)

[Beth Friedman <bjf -at- WAVEFRONT -dot- COM>]

In our previous episode, Steven Feldberg said:
> "Also, I've been using Lotus Notes, and let me tell you that I think it's a
>  horrible system. It's very difficult to do the simplest thing. There are
>  agents and templates of various sorts, and I just don't know how to use
>  them or what to do with them. So we have a big support staff, which
>  has got to be sign of bad software. Lotus Notes, to my mind, is not
>  made for normal users. I've had this conversation with a fair number of
>  people at Lotus, including Ray Ozzie, who invented it in the first place -
>  and so far no one has disagreed with me."
>  --Donald A. Norman (Author of "The Psychology of Everyday Things," among
> other books :)
>
> This was excerpted from an interview posted at
> http://www.cais.com/gershom/norman.html
>
> So let's kill this rumor now:  Donald A. Norman did *not* invent Lotus
> Notes.

Thank you for the information.  That makes so much more sense.  I am
in 100% agreement with Donald Norman on what he said above.

And my apologies for assuming it was true when it sounded so
unbelievable.  I should have checked first.

*********************************************************************
Beth Friedman                                       bjf -at- wavefront -dot- com
"Long noun chains don't automatically imply security."
        -- Bruce Schneier

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