TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:quality of technical documentation From:Poppy Quintal <poppy_q -at- HOTMAIL -dot- COM> Date:Thu, 4 Mar 1999 19:24:13 PST
Can anyone answer the question below from one of my colleagues? We have
been able to come up with information on various quality methods,
metrics, etc, but so far nothing that "specifically" allows the
measurement of quality as a comparison between different sets of
documentation.
Any suggestions would be appreciated.
Poppy Quintal
poppy_q -at- hotmail -dot- com
------------------------------------
We are attempting to attain an accepted and proven form of measurement,
if not an actual formula, as it relates to the "quality" of technical
documentation. The assumption is that this "yard stick" could be a
vehicle that will allow us to grade the quality of our technical
manuals, compared to those of our competition. Quality, in this context,
could mean accuracy, readability, consistency, etc. In essence, we are
trying to acquire concrete empirical results from something quite
abstract. Is there such a "yard stick" out there that we can use?
Thanks,
Chris
-----------------------
______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com
