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STC is a wealth of information. They don't have a specific publication on this
subject, but you can search within their different publications such as
Intercom, Technical Communications, Dissertations, or their annual conference
proceedings.
> There's an STC publication detailing this? I'd like a copy too!
>
> Marj Hermansen-Eldard
> Senior Technical Writer
> ZZSoft, Inc.
>
> From ??? -at- ??? Sun Jan 00 00:00:00 0000==