TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: There's more to it than grammar From:"Moore, Tracey" <TMoore -at- PARKERVISION -dot- COM> Date:Fri, 12 Mar 1999 08:01:50 -0500
I totally agree with you. My manager said to me when I first came on
board, "If our software was perfect, we wouldn't need documentation."
Well, the problem is: any suggestions I make about the interface or the
way the software works goes completely unnoticed. They totally ignore
me--don't even acknowledge I made the suggestion. The engineers (and the
manager) don't want to hear about it--it's their baby and I'm just the
help author.
<<I want a usable product, please, not a usable manual, and I
suspect I am not alone.>>
