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Subject:Re: Knowledge Base product ideas? From:Sean Wheller <Sean -at- MAIL -dot- MEDIAONEIT -dot- NET> Date:Sun, 28 Mar 1999 00:30:46 +0200
The Public Folders Database of Microsoft Exchange Server is an excellent
tool for collecting thoughts and ideas from the dev team. For those that
are not using Outlook, the Exchange Server supports HTTP and LDAP
interfaces. For customer support databases the Exchange Server can be
integrated with the SQL server to produce a Web KB. The Web pages are
driven from the database and SQL command language using the ISAPI and
ODBC interfaces of the IIS 4.0.
The MS KB is partly implemented on such technologies.
> -----Original Message-----
> From: Campbell, Art [SMTP:artc -at- NORTHC -dot- COM]
> Sent: Thursday, March 25, 1999 7:26 PM
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject: Re: Knowledge Base product ideas?
>
> Microsoft Outlook does this in Windows; Procmail will work on any UNIX
> system as a prefilter with any mail program.
> Art
>
> > -----Original Message-----
> > From: Deborah Cooper [mailto:dcooper -at- EDISPATCH -dot- COM]
> > Sent: Thursday, March 25, 1999 12:24 PM
> > To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> > Subject: Re: Knowledge Base product ideas?
> >
> >
> > Along the same lines, it would be nice to have a software
> > package that could store email messages by subject line for
> > future reference!
>
>
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