Re: Who Decides?

[MAGGIE SECARA <SECARAM -at- MAINSAVER -dot- COM>]

As far as I can tell, in our company the Sales department makes that
decision. Oddly enough, I just got off the phone with our Sales Manager, who
tells me our manual is too expensive to print and distribute, and we're
going to have to find some way to... well, you know all those conversations
we've had about print vs .pdf vs online, etc etc.

I'm starting to feel dizzy...

Cheers!

Maggie
secaram -at- mainsaver -dot- com

A Compendium of Common Knowledge
http://ren.dm.net


> -----Original Message-----
> From: Linda Castellani [SMTP:linda -at- GRIC -dot- COM]
> Sent: Thursday, April 15, 1999 6:25 PM
> To:   TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject:      Who Decides?
>
> In your company, who decides what the documentation requirements are?
>
> We are implementing the Software Product Life Cycle concept (attempting to
> impose order on chaos), and I just got out of a meeting in which I was
> informed that Marketing decides what documentation is required, whether a
> user manual, or online help, or both or something else entirely, and this
> seems ridiculous to me.
>
> I can see Marketing making *recommendations*, but I think that the
> decision
> about what documents are created should be made by the people who have the
> best idea what vehicle will best serve the product and the audience in
> question.
>
> What do you think?
> ==========================
> Obligatory bad haiku:
>
> Ah, reality
> sets in too soon.  Alarm rings:
> Monday morning! ARGH!
>
> Linda Castellani
> Technical Writer
> GRIC Communications, Inc.
> 1421 McCarthy Blvd.
> Milpitas, CA   95035
>
> 408.965.1169
> 408.955.1968 - fax
>
> linda -at- gric -dot- com
> <http://www.gric.com>
>
> From ??? -at- ??? Sun Jan 00 00:00:00 0000=
> =
>
>

 From ??? -at- ??? Sun Jan 00 00:00:00 0000=