Any online help developers willing to share their insights for an action plan?
Title: Any online help developers willing to share their insights for an action plan?First, I was asked to look for a stand-alone HAT. Now, they want me to come up with an action plan to put it into reality. Since this is totally out of my league, I am looking for some expert advice.
What we are trying to achieve:
- create printable help files for screens (evaluating ForeHelp as stand-alone tool), preferably using one master to create end-user versions.
- hyperlinked troubleshooting/maintenance tools to guide users? If ... try X. Else try Y.
- online manual for topics other than screens (to be put either on a web site or on a CD shipped with the system)
- accommodate customers with a hard copy or electronic copy of a manual (including help files) on CD.
All of our current documentation is in Word, but since this is a fairly new product it is unknown how much of the Word documentation will be used.
How do I get there?
Obviously, single sourcing is the goal.
1. What kind of action plan would you put into place?
2. Division of responsibility between software developer and tech writer.
3. If we decide on ForeHelp can it perform the desired tasks? If not, what else is needed and how is it implemented?
Share with me if you would your experiences, insights, successes, and failures.
Thanks.
Gabriele
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Technical Writer/Web Developer - Millbrook Corporation, Carrollto n, Texas (Dallas suburb)
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