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Subject:Re: nice way to word a nasty warning From:Kathleen Holscher <kholscher -at- NSISW -dot- COM> Date:Wed, 16 Jun 1999 11:09:49 -0500
I understand that the speed of support would suffer but I would hope that
the accuracy of the support that the eventually do recieve wouldn't suffer.
What about letting them figure out the negative aspect? Tell them the good
side.
Downloading things like screensavers from the Internet can cause conflicts
with other programs on your PC. Those with standard configurations will
receive a higher priority from the help desk.
Kathleen
-----Original Message-----
From: Comeau, Lisa [mailto:Lisa -dot- Comeau -at- MOH -dot- GOV -dot- ON -dot- CA]
Sent: Wednesday, June 16, 1999 11:07 AM
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
Subject: nice way to word a nasty warning
I'm working on an internal tips book for computer users. It gives them steps
to take to solve their own problems before they call our swamped helpdesk.
(It covers things like changing expired passwords, trouble logging on to the
network, printer error messages, and so on.)
I need to get across the idea that if you install your own software, or
download stuff from the 'net, you will be put last on the support list. I
have a few problems, though.
1) I can't come out and say "If you have non-standard onfiguratiopn,
everyone at the HelpDesk will know, and you'll be the absolute dead last
person to get help for the day".
2) This is a Government office we're talking about, and even if someone does
have non-standard equipment, but their job is crucial, they will get
immediate support.
3) This tips book is being written for a group of lawyers - need I say more?
Right now, it's worded like this:
"Downloading things like screensavers form the Internet can cause conflicts
with other programs on your PC. If your PC has a non-standard configuration,
the speed and accuracy of your support may suffer."
Any suggestions?
Lisa Comeau
Accounts Representative, Client Services Group
Y2K/Exchange Project, Ontario Ministry of Health
Office: (416) 327 1112
Pager: (416) 715 9198
mailto: Lisa -dot- Comeau -at- moh -dot- gov -dot- on -dot- ca
