FW: Reader Survey

[Philomena Hoopes <PHILA -at- MAIL -dot- VIPS -dot- COM>]

I've had a similar experience (haven't we all?).

I'm wondering whether any of you have tried using e-mail and/or Web-based
surveys, and if so, what sort of a response you've received. Several
workshops were presented at the STC Conference about surveys performed using
these methods.

I've also known one company that incorporated a documentation survey into
the tech-support script...something along these lines:
-- Have you referred to the documentation in dealing with this question?
-- Which type of documentation did you use?
-- Did it help -- if so, how?
-- Did it not help -- why not?

They actually did get some responses to that survey, and it reinforced the
use of the documentation.

Philomena Hoopes
Phila -at- vips -dot- com <mailto:Phila -at- vips -dot- com>
VIPS Healthcare Information Solutions, Inc.
(410) 832-8330 ext 845


                -----Original Message-----
                From:   Wendy Lewis [mailto:wlewis -at- NCLOGIC -dot- COM]
                Sent:   Wednesday, June 16, 1999 10:46 AM
                To:     TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
                Subject:        Re: Reader Response Forms

                At my previous job I had a reader response card in all
manuals for 11
                years. Although I tried a variety of different approaches
during that time,
                I never received a single one back.

                At this job, I decided to go with an e-mail address for
comments, etc. It's
                been three years, and not a single e-message.



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