Re: Reprinting a manual before new software version

[Beth Agnew <BAgnew -at- INSYSTEMS -dot- COM>]

We have manual EDITIONS that go out with software VERSIONS. That's how we
keep it straight if we've updated the manual but the software hasn't
changed. So a customer might have version 2.1 of the software and a "Product
Name version 2.1" (Second Edition) manual. However, if the manual was
updated because of new or changed functionality in the product, the software
should be released as a different version, too. If all you're doing is
making manual changes (fixing errors, adding information that was missed,
etc.) then go the second edition route. You can always send a letter to
existing customers to let them know that a second edition of the manual has
been published, do they want it? Or simply send every customer the second
edition.

--Beth

 =============================================
 Beth Agnew
 Manager, Information Development

 InSystems Technologies Inc.             Phone: (905) 513-1400 x 280
 65 Allstate Parkway, Suite 100          Fax:   (905) 513-1419
 Markham, Ontario, Canada                E-mail: bagnew -at- insystems -dot- com
 L3R 9X1
 http://www.insystems.com

-----Original Message-----
From: Darren Barefoot [mailto:dbarefoot -at- MPS-CANADA -dot- COM]
Sent: Wednesday, June 30, 1999 5:19 PM
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
Subject: Reprinting a manual before new software version

<snip> ... we are running out of manuals and are planning a reprint.
However, the manual has been
significantly updated to reflect functionality changes and generally become
better. However, it's unlikely my company name it version x.1. <snip>

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