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I do our manuals in Frame, for increasingly unwanted hardcopy manuals,
then convert with Quadralay to online help, clunky Java version (our
product is browser-based).
But, uh oh, our new splash screen, displayed after installation, asks
the user if he or she wants a "quick tour" before using the product.
This would be browser-based.
Those who decided we needed this assumed that I could just write a
tutorial. These days, however, guided tours online are a lot more than
simple text.
Fortunately, a fellow in Marketing is doing a sort of online tour for
the potential customer, so I have someone to talk to. He's using a
mac-based web page tool.
Any suggestions on how to get started? Hire a consultant? Take a class?
Just take a guided tour or two for other products? Buy some must-have
software?
Any help appreciated. Seems like it's not just about writing manuals
anymore...
