Re: SR2 for Office 97

[Chuck <writer -at- BEST -dot- COM>]

The Office patches have a history of problems. You should get the
replacement CD, which is actually a full product, not a patch.
(Technically, MS makes available 2 CDs, one with just the patch, one
with a full product; do *not* let the MS techs send you the patch CD.)
The details of just why you want to *not* use the Office patches have
been detailed over the months in Woody's Office Watch. You can read the
back issues at www.wopr.com, which also contains pages that details why
you want the full install, not the patch.

MS does not only send out replacement disks for folks who have bought
the software retail. They do, however, generally not send out updates
for OEM versions. In that case, contact the computer manufacturer and
demand the full update from them. Being installed on your computer does
not necessarily mean an OEM version. Plus, even though it was installed,
you should still have a CD (unless it was a network install, and if
that's the case, have your MIS people get you the full SR2 install on
your network). If yours in not an OEM version, you can get the update
directly from MS.

Mary McWilliams Johnson wrote:
>
> Yes, I do have SR1. I like the idea of ordering a replacement disk, but I
> won't be able to do that since my Office software came installed on my
> computer, and they only send out replacement disks for folks who've bought
> the software retail.
>
> Thanks for the info.
>
> Mary
>
> ==============
>
> At 08:29 PM 7/22/99 -0500, Beth Friedman wrote:
> |At 08:08 PM 7/22/99 -0500, Mary McWilliams Johnson wrote:
> |>I very badly need to load SR2 for Office 97. I downloaded Odesp2.exe,
> |which
> |>I understand to be the SR2 patch for Word97 running on NT.
> |>
> |>But when I tried to install it, I got a message telling me I had to
> |>install Microsoft Office Developer Edition Tools on my system before I
> |>could install the SR2 patch.
> |>
> |>Please tell me--
> |>
> |>- why I need the Microsoft Office Developer Edition
> |>- where I can find the Microsoft Office Developer Edition
> |>
> |>Tools. I've searched the Microsoft Web site for an hour, without success.
> |
> |Did you install the SR1 patch?  I suspect "Microsoft Office Developer
> |Edition" might be a euphemism for that.  You need to have SR1 installed
> |before you can install SR2, I think.
> |
> |If you don't have SR1, you can either do a double-patch, or you can get a
> |copy of the full SR2 edition for free by calling Microsoft at 800/360-7561.
> | Tell them you want the SR2 replacement disk, _not_ the patch disk.
> |
> |--
> |"UNIX is user friendly. It's just selective about who its friends are."
> |Beth Friedman
> |bjf -at- wavefront -dot- com
> |


--
"[Programmers] cannot successfully be asked to design for users
because...inevitably, they will make judgments based on the
difficult of coding and not on the user's real needs."
        - Alan Cooper
        "About Face: The Essentials of User Interface Design"

Chuck Martin
writer"at"best.com    www.writeforyou.com

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