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Subject:Documentation Usability From:Melroy and Althea D'Souza <altroy -at- WORLDNET -dot- ATT -dot- NET> Date:Tue, 17 Aug 1999 20:46:17 -0700
Hi,
We are trying to determine the best way to present information in a user's
manual on three different form factors of a product sold to business users
(not home users). For example, PCs or computer cases can come as a desktop
unit (horizontal), a mid-tower unit (vertical) or a full-tower unit
(vertical), but with the same internal components. Is it better to present
information on all the three cases in a single manual, or have a separate
manual for each of the form factors? I realize there are several factors
that one might need to consider, but considering the usability of that
information for a corporate or business user, what is the best way of doing
this?
Any feedback would be greatly appreciated.
Thanks in advance.
