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Subject:Re: End-user Survey over the Internet From:"Burns, Nancy" <nburns -at- BREAULT -dot- COM> Date:Thu, 26 Aug 1999 16:34:56 -0700
My company has conducted customer surveys by sending a printed version with
cover letter to customers and indicating in the letter that they could
complete the survey at a designated, non-public Internet site. We offered a
prize (Palm Pilot) to the customer who first returned the survey. I wasn't
involved with the Internet implementation, so I can't advise on how to do
the scripting for that, but there was space available for customers to give
additional comments.
Nancy Burns
nburns -at- breault -dot- com
----- Original Message -----
From: <jktan -at- CTLSG -dot- CREAF -dot- COM>
Sent: Friday, August 20, 1999 12:00 AM
I have a question about designing end-user surveys and conducting them over
the Internet....I would like to learn from you how you design such surveys
and how you
conduct them over the Internet.
For example, do you ask the users to write down more details only when they
have something negative to write about? Do you offer lucky draw prizes or
freebies to attract people to take part in the survey? Or do you leave it to
the
chance
web visitors to fill in the survey?
