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"Josee C. Morel" <jcmorel -at- hotmail -dot- com> writes
> I was curious to know how error management is handled by others.
He talks about two issues: (1) keeping track of errors (and possibly
versions of documentation and (2) distributing fixes to customers.
I am fortunate in that we have a mechanism in place for our main
product for customers to get software and documentation updates
digitally. I distribute paper documentation three-hole-punched in
binders, so clients can update the printed copy easily, if they
choose (some choose for only the electronic/on-line documentation
to be updated).
All documents include a revision number, so that clients (and
support staff!) can easily find out if the client has the current
version of any document.
- Michele
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Michele Marques
Technical Writer, CMS Manufacturing Systems
mmarques -at- cms400 -dot- com
905-477-4499 x280
