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My experience has been that the principles upon which Information Mapping is
built are sound and quite helpful in putting together a usable document.
The stumbling block has always been the idiosyncratic format it adopts. I
have always found this a hard sell to managers and VPs. If you can get
management to agree to use this formatting, it's a fine method and should
work very well.
I usually produce my documents pretty much according to IM principles
without using the full-blown IM approach.
Jim Cort
Technical Writer
Totaltel
Jcort -at- totaltel -dot- com <mailto:Jcort -at- totaltel -dot- com>