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Subject:justifying more tech writers From:"Laura Winkelspecht" <daisylion -at- hotmail -dot- com> To:techwr-l -at- lists -dot- raycomm -dot- com Date:Tue, 23 Nov 1999 12:45:08 PST
I work for a large financial services company (life insurance and annuities
mostly), documenting internal policies and procedures for a division (500+
employees). I am the first tech writer the division has ever had, and I am
swamped to say the least. Previously, SMEs documented all policies and
procedures (when they had time). I am the first professional writer/editor
to touch them.
I am currently trying to get help, short-term from contractors, long-term by
adding to staff. Of course, management wants as many numbers as possible.
Does anyone out there work for a similar type of company documenting
processes, policies, and compliance information? **How many people do you
have doing it, and are they enough?**
Has anyone ever done a survey to find out how good documentation has
impacted internal processes, reduced errors, increased productivity,
decreased training costs, and improved employee job satisfaction?
Any help would be greatly appreciated. I approach management in
mid-December.
Laura Winkelspecht,
Documentation Coordinator
P.S. Sorry if I posted a blank message. I am having slight problems with my
e-mail.
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