Use of You

[Christeen Cox <chris -dot- cox -at- qsipaytech -dot- com>]

Joanne,

I have had the same discussion with a member of staff here who's wife is an 
English and Music Major. Our compromise was to write two manuals, one my 
way, the other his. We then asked a number of our users to read each manual 
and comment. In many audience's the use of "you" is accepted and for those 
who English is a second language appreciate. Try writing one of your 
documents for a specific audience in both formats and then ask your peers 
to comment, this should answer your own question.

For those interested, mine won. I no longer are questioned, just accepted 
and appreciated. I even helped his wife write an English major paper on the 
subject.

Best of Luck,
--
Christeen Cox
Technical Author and Training Specialist

QSI Payments, Inc.

Ph:      +61-7-3224 2522
Fax:     +61-7-3210 2566
URL:     www.qsipaytech.com
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