Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

Are your procedures unclear or nonexistent, is your online help difficult to navigate, or are your manuals unwieldy? If so, then your documentation is costing you money.

Documentation problems lead to inefficiency, noncompliance, and reduced productivity.

By taking our Developing Procedures, Policies and Documentation
workshop, you will learn how to

• define audience information needs and requirements
• design information that meets user needs
• develop information that is user-focused, accessible, and easy to update
  

At the beginning of March, I asked for some general advice about a new job I landed: writing procedures and other documentation for a new factory that is gearing up to start production. Now that the dust has settled somewhat, I thought I might provide a followup for anyone who is interested. In this installment, I'll just lay out some of the background details.

First, my background: before taking this job, I never did any technical writing. I have mostly worked in print publishing, specifically educational books for children. So, there's been a lot to learn and in a short period of time.

In this 2 1/2-hour instructor-led e-workshop, participants will discuss why procedures are a problem in many organizations and take the first steps toward improving the effectiveness of procedures. Making Procedures Work will feature short modular lessons, practice exercises, and a checklist for assessing procedures.

Enroll today. Call 1-800-INFOMAP (463-6627) ext. 3350 or send an e-mail to inquiry@infomap.com.

http://www.infomap.com/index.cfm/Learning/eWorkshops/Making_Procedures_Work!_e-Workshop