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Subject:Re: Importance of Technical Writing From:johnbri -at- primenet -dot- com (John P. Brinegar) To:techwr-l -at- lists -dot- raycomm -dot- com Date:Thu, 13 Apr 2000 06:44:25 -0700
If you do the pitch, I suggest you emphasize how good tech docs increase
sales, increase customer satisfaction, and reduce the cost of technical
support. Also, point out that quality tech docs require far more than
clearly written text with correct spelling.
Our primary role is to help users do their work with minimal effort and
confusion, not to glorify the wonderful design by the developers. In fact,
wonderful tech docs do tend to glorify the wonderful design by the
developers.
>Hello friends,
>Please do forgive me if I am starting a discussion on the often beaten
>topic, but I cannot resist myself. I need your help. I want to know how
>do I try and explain the importance of the work I do to a group of
>non-receptive developers who think of TWs as 'glorified typists'. <snip>
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John P. Brinegar http://www.primenet.com/~johnbri/index.html
Consulting and development Phoenix, Arizona, U.S.A.
-Performance support systems (602) 278-7398
-Technical communications johnbri -at- primenet -dot- com or dad -at- vr2link -dot- com
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