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Poor user analysis and o-rings was RE: The Quick and the Bad
Subject:Poor user analysis and o-rings was RE: The Quick and the Bad From:SusanH -at- cardsetc -dot- com To:techwr-l -at- lists -dot- raycomm -dot- com Date:Fri, 28 Apr 2000 08:22:36 +1000
I read recently that the issue of the shuttle disaster was less a question
of what caused the problem physically, and more the fact that the engineers
who wrote the report on the problem did not stop to think what they wanted
the reader to do with the information. As a result, the readers never saw
the implications of what was being reported.
Perhaps reporting without pointing out the implications is another word for
'coverup' but at least it emphasises key writing responsibilities:
1. we have got to focus on how the information we develop will be used
2. our product has to enable the reader to process the information for that
use
Susan Harkus
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