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Subject:Re: cost benefits of online help From:Michele Davis <mdavis -at- bitstream -dot- net> To:Lenore Weiss <lweiss -at- bidcom -dot- com> Date:Fri, 26 May 2000 19:48:12 -0500
Can you answer 2 more questions Lenore? Will there be onsite training for the sw
implementation? Are the users familiar with using help on a consistent basis?
> Hello all:
>
> I'm researching the cost benefits of online help systems.
> * Do you have information that quantifies how much companies have
> saved in support and other costs by going to online help systems?
> * Do you have contacts with this information that I can e-mail?
>
> Thanks so much.
>
> Lenore Weiss
> Build Better
>
> Senior Technical Writer
>
