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RE: SN Not Valid: A Non-Fiction Novella by Emily Berk
Subject:RE: SN Not Valid: A Non-Fiction Novella by Emily Berk From:"Brierley, Sean" <Sean -at- Quodata -dot- Com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 1 Mar 2001 11:58:53 -0500
Thanks for the laugh . . . not to make light of your situation, but I
enjoyed the way you vented your frustration.
Is there a small chance that you mistyped the serial number? Before you
e-mail me something explosive, your s/n repeats the same number sequences in
one or more place. For example, where your s/n is "-0-01-01-6-61" or
whatever, are you certain you did not enter "-0-01-6-61" or "-0-01-61-" . .
.. I have actually successfully fixed the "invalid serial number" several
times with this answer, the last time being two weeks ago.
Please, check it out. As for the pre-installation warm-up at 99%, I get that
too . . . it does take way too long but less than 45 minutes <vbg>.
Cheers,
Sean<Br>
sean -at- quodata -dot- com
> -----Original Message-----
> From: KMcLauchlan -at- chrysalis-its -dot- com [SMTP:KMcLauchlan -at- chrysalis-its -dot- com]
>
>
> [snippety]
> >
> > I'm going to go try to mellow out now so I don't start
> > screaming from the
> > moment I call Customer Support in the morning.
> >
> > Thanks for listening.
> >
> > Chapter 2 -- tomorrow?
> >
> > --Emily
>
> To help you achieve the proper frame (... sorry, I used that
> word, didn't I...) of mind for talking with support reps, I
> offer the comfort of these thoughts:
>
> 1) No matter what you or they say or do, those hours of misery
> and fruitless effort are permanently part of your history,
> yet they can never, ever be recovered.
>
> 2) The largest single hurdle of your call (after some more of
> your life goes irretrievably lost 'on hold') will be persuading
> the unconvincingly-cheerful answer-bot that you are not
> a complete, bloomin' idiot.
>
> 3) Support reps don't give real names...
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