Advocating Documentation and Support

[Jeff Hanvey <techwriter -at- jewahe -dot- net>]

ZDnet's Lee Schlesinger has written an article advocating the inclusion of documentation and support with the product:



http://www.zdnet.com/zdnn/stories/news/0,4586,2693252,00.html



My question is: should documentation be free or made a cost center? How far would making users pay for documentation go toward making tech writers more involved in the development process and gaining us the respect of SME's?

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Jeff Hanvey: http://www.jewahe.net

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