Antwort: RE: "The rest of the story" (WAS: another twist for instructions)

[Kerstin -dot- Molthagen -at- etas -dot- de]

Hi!
Sanjay Srikonda wrote:


>Who EVER did usability instructions for IKEA? [...] I tried to assemble
>a dresser last year [...] absolutley stunning that I even got the thing
>together.  I would have given money to see the usability team
>watching users follow these directions.
>[...]
Don't be too sure that no (proper) usability testing was done.

My husband and I have assembled many pieces of IKEA furniture of various
degrees of size and complexity, and we found everything we needed in the
instructions. If we had had to write a test report, it would have been
positive. Maybe the testers made our, rather than your, experiences?
On the other hand, I have thrown away instructions or manuals highly
recommended by others because, to me, they were meaningless.

Ciao,
Kerstin



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