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For our e-commerce site, I've been researching material to make ordering
easier and less stressful for our customers (and increase their purchasing).
Besides Laurel's "The Art of Human-Computer Interface Design" and Jakob
Neilsen's stuff, does anyone have URLs or book recommendations for sources
of readings/writings?
Thanks in advance,
Karen Black
Technical Writer and Whiner
Davis + Henderson
Toronto, ON
dhltd.com
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