Re: Making them read the documentation

[Janice Gelb <janiceg -at- marvin -dot- eng -dot- sun -dot- com>]

S Godfrey writes:
>
> In my company, not only our users, but our installation people
> fail to refer to the manual. I set it up to be either read, or
> quickly referred to. But still, our installation people
> repeatedly ask engineering the most basic questions - ones that
> are answered easily in the manual. For whatever reason, no one
> wants to read it.
>

I suggest that rather than asking us, you ask them!

Seriously, with an in-house audience, you have the 
opportunity to get direct feedback on why they're not 
using the manual and how you might reorganize it so 
that they will use it. And while your target audience 
probably isn't the installation people who already 
know the product, odds are good that their suggestions  
can improve the manual for the users as well.


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