RE: Making them read the documentation -- "alliterates"??

[michelle -dot- black -at- sickkids -dot- ca]

David Locke wrote:

<<Some of the calls are coming from alliterates. Get used to it. Referencing the
      manual will not make these callers go away.>>



While I agree with your point, might I request that people on the list be
      careful about the terms we use to describe our readers? As someone who
      works with those "alliterates" (sic), I take great offence to this kind of
      labelling. Given that our job as technical writers is to meet users'
      needs, then shouldn't we also respect those needs, and the people behind
      them?



My $0.02,

Michelle Black








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