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I am having a debate with a co-worker (also a technical writer) about which
pronoun to use when "user" as the antecendent and the gender is unknown. He
always uses a plural pronoun.
For example:
"If the user is ...then customize their session."
I think this is technically incorrect but I am seeing it more and more. My
solution would be:
"If the user is ...then customize the session."
or
"If the user is ...then customize his/her session."
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