RE: PDF documents are gobble-de-gook when printing

["Bulloch, Scott" <scott -dot- bulloch -at- sap -dot- com>]

Anne,

We had a similar problem at our office, with a little bit of a twist.  Some
of us upgraded to Win2K. Any time we tried to print a PDF to our Oce
printer, we would get garbage characters in place of most of the text. In
the past (with WinNT), we'd always used the standard printer driver for that
printer without any problems.  

After trying a number of solutions, we finally figured out that we had to
use the Postscript driver for that particular printer. Other printers in our
area never had any problems with PDF files, but that one did. You may want
to check the printer driver on your coworkers' machines, and either see
install a Postscript driver, or update the driver.

Scott Bulloch
Technical Editor/Information Developer
SAP Labs, Inc.
3475 Deer Creek Rd.
Palo Alto, CA 94304
http://www.saplabs.com


**> -----Original Message-----
**> From: Ann Waterhouse [mailto:Ann -at- Crescendo -dot- ca]
**> 
**> I've gone through the archives and I can't seem to find a 
**> solution to this
**> problem so I'm hoping someone out there can help.
**> 
**> There are some people in the office who can't seem to print 
**> legible .PDF
**> documents. The graphics are fine yet the text is garbage 
**> (random symbols
**> replace the actual text). I can take the
**> same document and print it from my machine with no problems. 
**> 
**> Can anyone tell me what I should be looking for and how I 
**> can fix this?
**> 
**> Thanks in advance,
**> Ann Waterhouse
**> Senior Technical Writer
**> Crescendo Systems Corporation
**> 5305 Notre Dame West, Suite 200
**> Laval, Quebec
**> Tel. (450) 973-8029 Fax. (450) 973-4449
**> ann -at- crescendo -dot- ca
**> 
**> This correspondence contains confidential company 
**> information intended only
**> for the person(s) named. Any use, distribution, duplication 
**> or disclosure by
**> another person is strictly prohibited.
**> 
**> "Important documents will demonstrate their vitality by 
**> moving from where
**> you left them to where you can't find them."
**> 

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