Encouraging users to read online help

["Deeprose, Michelle - HDS" <Michelle -dot- Deeprose -at- hayslogistics -dot- co -dot- uk>]

Hi,

I have taken a look at the archives for ways of encouraging users to use
online help but has anybody got any tried and tested suggestions ?

I have publicised the help within the business, encouraged support and
training staff to refer to it, but the users are stubbornly refusing to use
it and come to the Helpdesk as their first port of call when they can't work
out to use the software.

Any ideas would be gratefully received.

Kind regards
Michelle Deeprose
Systems Documentor
Hays Logistics
Tel: 01908 304057
Fax: 01908 304070
Email: michelle -dot- deeprose -at- hayslogistics -dot- co -dot- uk



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