TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Encouraging users to read online help From:Iggy <iggy_1996dp -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Mon, 17 Dec 2001 09:30:36 -0800 (PST)
Poses a question - is it usable?
Seems your users are going the route that they find
beneficial. You need to cater to that and deliver
something that THEY will see as more beneficial than
calling support.
--- "Deeprose, Michelle wrote:
> I have taken a look at the archives for ways of
> encouraging users to use
> online help but has anybody got any tried and tested
> suggestions ?
>
> I have publicised the help within the business,
> encouraged support and
> training staff to refer to it, but the users are
> stubbornly refusing to use
> it and come to the Helpdesk as their first port of
> call when they can't work
> out to use the software.
__________________________________________________
Do You Yahoo!?
Check out Yahoo! Shopping and Yahoo! Auctions for all of
your unique holiday gifts! Buy at http://shopping.yahoo.com
or bid at http://auctions.yahoo.com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Be a published author! iUniverse gives you: a high-quality paperback, a
custom cover design, and distribution to 25,000 retailers. And it's
affordable. Join our almost 10,000 published authors today. http://www.iuniverse.com/media/techwr
Your monthly sponsorship message here reaches more than
5000 technical writers, providing 2,500,000+ monthly impressions.
Contact Eric (ejray -at- raycomm -dot- com) for details and availability.
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
