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> No Steve. Nobody said don't use a process.
>
> This is what I said: A process cannot replace intelligence.
A process doesn't replace intelligence. It is a predescribed method
of applying that intelligence over and over without cutting corners
and applying past experiences consistently without subjective
interpretation.
You cannot create a process for doing something until you've found,
usually through trial and error, what the right result and/or output
should be.
A process is not a macro. I've never seen a process where someone
clicked a button and some result poped out the other end. It
requires decision points and multiple paths that get you to the same
results. It requires input. A process doesn't also guarantee perfect
results each time...it doesn't even guarantee good results. Yes, it
requires quality input. However, it also includes gates (stages)
where the results of that input is tested before going to the next
stage.
If the process is to create a documentation set, the process won't
create the content. Fingers on keyboard, connected to eyeballs and a
brain can only do that. Yes, it also helps if the butt is connected
to a chair.
What the process will do is help ensure that all of the existing
written information is made available to you. You may need to write
more. However, if it has been written and approved once before, and
it can be used again, why not use it again. When you find gaps, you
create the content to fill that gap and add it to the "catalog", then
maybe next time that need is present, the material exists.
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