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Barry says, "If only 0.5% of users might even encounter a certain bug, why
draw attention away from the task and run the risk of confusing even 1% of
the readers who might never encounter the bug? For the rarest of rare bugs,
that is what technical support is for."
I agree. In my former job, I documented many error messages. One would
only show up if everything else went wrong with the device. I wanted to say
something like, "Your device is toast; get a new one." Instead, we settled
for "Call tech support."
Ask for the moon, but settle for its reflection in the pond in your
backyard.
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