TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> Do you, as a technical writer, get to visit customers
> or observe users of your product?
I recently had the experience of *becoming* a user of my product.
I bought a new laptop, and one of my clients' products came
preinstalled on it. I had done the help file for this particular
product, but never seen it in use outside the test environment.
It was interesting to see the online help the way the user would.
After silence that which comes nearest to expressing the
inexpressible is music. -Aldous Huxley
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