RE: Single sourcing and embedded assistance

[Jim Shaeffer <jims -at- spsi -dot- com>]

> 
> Could embedded assistance completely replace paper manuals 
> and online help?
> 
1. For some types of Help, embedded assistance could 
"replace" paper manuals and online help. Some users will 
argue that "Nothing can replace a good paper manual." 

> 
> If so, would single sourcing have any value?
>
2. Single sourcing may refer to creating help for different 
targeted audiences, rather than just different output formats. 
Single sourcing may also be used to brand the same underlying 
product in different ways. (Examples: variations in product 
name, terminology, vocabulary, etc.) 

So, single sourcing of embedded help may be a useful approach. 

Jim Shaeffer (jims -at- spsi -dot- com)


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