RE: doc'ing the docs (was RE: Hackos' minimalism seminar -- some insights)

["Marguerite Krupp" <mkrupp -at- cisco -dot- com>]

Jan henning wrote:
> I wonder about that. I certainly do not doubt your account or that it
> is typical. But are people who do not have the patience to closely look
> at the interface going to read documentation about documentation?
>
> My personal experience indicates otherwise. But maybe that is atypical?

.........................
Maybe, but it's an easy hole to plug, and if it heads off a support call,
it's worth it.

In one product for a major manufacturer, there were THREE different Help
buttons, each of which took you to a different place. Lousy design, yes, but
we had to write around it.

As with anything else, if you know WHERE to look, finding the answer is
obvious. If you don't (and some interfaces are not at all intuitive), it
really "helps" to have "Help on Help."

Marguerite


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