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Subject:RE: encouraging learning by experimentation? From:John Posada <JPosada -at- book -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 5 Dec 2002 12:57:12 -0500
>>In practical terms, has anyone tried to encourage
>>experimentation by users in user docs? How do you
>>approach error recovery?
Huh?
My application cost my company about 18 million dollars and is charged over
200,000.00 per year for support. This is not a toy. If you experiment and
make an error, up to 10,000 error messages could be generated on an hourly
basis until fixed. The nearest anyone gets to experimentation is to become a
developer, and developers are not users.
John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
212-414-6656
"Be accurate...the 4am wakeup call you prevent could be your manager's"
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