RE: encouraging learning by experimentation?

[John Posada <JPosada -at- book -dot- com>]

>>I don't recall what application you are working on
>>now. However, many very expensive CRM and ERP systems
>>are never adopted by the user base, precisely because

Enterprise Integration Application (EIA). If they DON'T use it, the company
shuts down in a matter of minutes

But to agree with you, my last gig was with a company that developed
applications for their Siebel CRM application and it WAS a struggle to get
the sales force worldwide (the user base) to embrace some of the programs.

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
212-414-6656
 "Be accurate...the 4am wakeup call you prevent could be your manager's"

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