RE: Are you using personas?

[John Posada <JPosada -at- book -dot- com>]

>Persona's are just a part of audience analysis. They are the 
>actors for whom you right. You start using the persona when 
>you are designing your documentation. So, instead of thinking
>to yourself "this book is for adminstrators" you think, "this
>book is for Bob, a 35 year-old network admin who is overworked 
>and underpaid," some such other details. You then design specifically
>for Bob, not for network admins in general. The catch is that Bob
>is based on user analysis of real network admins.

---------

Hey! I GET it now. In fact, I tell people that the audience for the Run book
I just created was for Igor, the 3rd shift Network Operations Center
Technician who's been on the job for a week and the network crashes at 4am.

Now I need a face...

Hey, Keith...you have a picture I can use?

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
NY: 212-414-6656
Dayton: 732-438-3372





^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Help Authoring Seminar 2003, coming soon to a city near you! Attend this
educational and affordable one-day seminar covering existing and emerging
trends in Help authoring technology. See http://www.ehelp.com/techwr-l2.

A new book on Single Sourcing has been released by William Andrew
Publishing: _Single Sourcing: Building Modular Documentation_
is now available at: http://www.williamandrew.com/titles/1491.html.

---
You are currently subscribed to techwr-l as:
archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit
http://www.raycomm.com/techwhirl/ for more resources and info.