Re: Please, advice on writing "product literature"

Subject: Re: Please, advice on writing "product literature"
From: Anthony Davey <ant -at- ant-davey -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 24 Mar 2003 15:43:58 +0000


Kirsten,

From a marcomms point of view, all you need to do is a features and benefits review. Slant it at the official readers because the unofficial ones will want to see that you know how to do this properly. I don't know how much time and effort you want to invest. On the one hand it's about to become a portfolio piece, on the other the ship is apparently sinking...

I would suggest that this goes to four pages as a maximum. This is more than enough to outline the main features of the package and its benefits (maximum about 350 words per page in English). If you want to aim it specifically at those upgrading, then it's a review of new features (not in the MS sense) and benefits, and what improvements have been made to existing parts of the package (enhanced GUI, faster access to database, more line items available, faster report generation, etc.), so you should be able to do it on two pages or less.

Format should be (IMO) sub-headings for each of the main (upgrade) features with short paragraphs explaining them. About 50-70 words on each, if you can do it in this. If you can, keep each paragraph about the same length (plus or minus five words). Use bullet points where appropriate.

This is not a technical document; the reader needs to be told what the new package will do for him/her and say "Wow! If this will save me that much time/money, that would be great." S/he doesn't need to know how it happens at this level.

Best regards and good luck,
Ant

Though rarely humble, my opinions are only opinions.


Kirsten Zerbinis wrote:


A customer who uses version 2 of our software called and said his company might be interested in upgrading to version 3. He asked us to send him some "product literature". We don't have any such thing, but as I am a flexible technical writer, I have volunteered to create it.

I'd appreciate some advice from you more experienced marcomm writers on such things as typical length, content organization, level of detail expected - and anything else I need to know before getting started. Our company creates warehouse management software, and the official readers of the literature will be warehouse managers.

The unofficial readers will be potential new clients of mine. Once I leave this current job (and that will be soon -- the company is not healthy, no, not at all, the writing on the wall has begun to glow, and drip blood) I'm hoping to make the big jump to freelancing.

Thanks!
Kirsten Zerbinis





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References:
Please, advice on writing "product literature": From: Kirsten Zerbinis

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