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Re: apologies

Subject: Re: apologies
From: "Karen Neeb" <karenrneeb -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 09 May 2003 08:54:04 -0500


France wrote:

Apologies seem like a nice thaught. However, I do not think it is appropriate. Release notes usually go straight to the point, they very often contain bugs and fixes and nobody ever apologies for bugs. Apply the same to necessary ?uninstallation?. It is not so unusual to have to uninstall older versions.
France Baril>>

I agree.

For the record, I decided NOT to include an apology yesterday. The product manager wondered if we should include one, and my first reaction was that I didn't like it, although I wasn't sure why at first. I decided that by apologizing, it would introduce the thought in the user's mind that "Yes, you SHOULD apologize, ! -at- #$ grumble grumble grumble". Plus, it smacked just a little bit of marketing-speak, as Eric Dunn suggested. So I didn't apologize, and just stuck to the facts.

I was just curious what y'all would have done.

Karen

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