RE: Re: system administrators and documentation

["GeneK" <gene -at- genek -dot- com>]

Ideally, it would grow from the fact that your product 
is so unique and "cutting edge" that you are the only 
source of reliable information about it. A substantial 
portion of the tech industry has survived for decades 
on the fact that by the time information on their systems 
becomes available from alternative sources, they've 
already been obsoleted and the first-level customers 
have upgraded to newer ones. So the only market for the 
alternative information is users who have bought the 
systems on the used market, a customer base the companies 
have no great enthusiasm about servicing anyway. 

Gene Kim-Eng 



------- Original Message -------
On
Tue, 27 May 2003 08:13:55 -0700 (PDT) Mark L. Levinson?wrote:

I imagine it also requires customers who aren't 
aware of any more user-friendly alternative that 
they can afford to switch to.


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